Lived-experience accessibility consultancy

Because everyone belongs.

We show venues, events and workplaces what their space is like for disabled people. Then we help you fix what matters. Led by people who live it.

Book a 30 minute call Planning a Christmas event?

On the ground today

Live in 5 UK shopping destinations. 8 years working with stadiums, centres and events. 25,000+ views on one stadium Come With Us film.

5UK destinations live
8 yrswith venues and events
25k+views on one film

Trusted by

A busy Christmas market at night, with a lit tree, festive stalls and falling snow

Booking now for December

Christmas events and pop-ups

Markets, grottos, pop-up shops and winter events bring huge crowds. They also bring noise, queues and temporary layouts. Plenty of disabled people quietly decide it's easier to stay home. We review your event plan, train your seasonal staff and create a visual guide in time for opening.

Talk to us about Christmas

Who we help

Built for the places people live their lives.

Places

Shopping centres, stadiums and venues. We show you what your visit is really like for disabled people, then help you fix what matters, site by site.

See what we do →

Events

Festivals, Christmas markets and pop-ups. Temporary sites and new staff, ready in time for opening, including when something goes wrong.

Talk to us about your event →

Workplaces

Disability training built into your onboarding, so every new starter knows how to welcome disabled colleagues and customers from day one.

Ask about onboarding training →

Life changes. Places don't.

Your customers include disabled people. Does your experience? Someone becomes a wheelchair user. A parent starts living with dementia. A long-term condition changes how a day out works. Most places never notice, so people quietly stop coming.

Too often, access is decided without the people who need it. So they leave, and don't come back.

The cost to your business of doing nothing

Lost revenue
Visitors go elsewhere
People who can't plan ahead quietly choose somewhere else. So do the friends and family they came with.
Reputation risk
Complaints go public
One bad experience travels further than ten good ones, and it stays online.
Wasted budget
Fixes that miss
Money spent on changes that don't solve the real barrier, then spent again to put it right.
Lost loyalty
Regulars stop coming
The regular who stops coming the year their life changes, and you never find out why.

Hello from Nicole

You can feel it in the first thirty seconds.

I'm Nicole. I was born with one hand, and I've spent my whole life clocking which places were built with me in mind and which weren't.

I started IAMPOSSIBLE eight years ago to put that knowledge to work for the venues that want to get it right. Everything we do is led by people who live it, and we bring in the people who know what we don't. We don't guess what your visitors need. We know, and we'll tell you.

I'm also training for the Paralympics. I bring the same standard of preparation to every project.

Nicole Brennan, founder

Why IAMPOSSIBLE

Access is a business decision, not a kindness.

We bring paid community ambassadors and expert partners into every walk and every session. We never guess, and we never speak for a community we're not part of.

Confident visitors

Clear information before they arrive.
No surprises when they do.

Confident staff

Teams who know what to say and how to help, first time.

Proof you can report

Clear findings and progress for your board and ESG reporting.

How it works

Four steps. No jargon.

Step 1
A 30 minute call
We find your biggest opportunity and what it would take to fix it.
Step 2
We walk it with people who live it
From the car park to the toilets, led by people with lived experience.
Step 3
A clear photo report
Quick wins and longer term fixes. Nothing you can't act on.
Step 4
We make it stick
Training, guides, films and support all year.

What we do

Everything your visitor journey needs.

Access audits

We walk your site as your visitors do, from the car park to the toilets. You get a photo report with quick wins and longer term fixes.

Sensory maps and visual guides

Visitors know what to expect before they arrive: where it's loud, where it's quiet, and how to get in and out. Live on major UK shopping centres today.

Disability training

Two hours, led by people with lived experience. Physical, sensory and hidden disabilities, and dementia. Built into onboarding, so every new starter has it from day one.

Emergency and evacuation reviews

Your plan works on paper. We check it works for a wheelchair user on the second floor, a deaf visitor in the toilets, and someone living with dementia who has lost their group.

Come With Us films

A short film showing a first-time visitor exactly what to expect, from the front gate to their seat.

Annual partnership

We stay with you all year: updates when your space changes, advice when you need it, and the IAMPOSSIBLE partner badge.

Our work

Live on sites people visit every day.

The Cabot Circus sensory map on a laptop screen, colour-coding each shop by the senses a visitor may experience

Shopping centres

10 quick wins for an accessible visitor journey

Changes you can make this month, most at little or no cost.

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Get started

Two ways to start.

Book a call if you're ready to talk. Send a message if you'd like to ask something first.

Ready to talk?

Book a 30 minute call

Pick a time that suits you. In 30 minutes we'll show you where your biggest opportunity is and what it would take to fix it.

Choose a time

Or email nicole@iampossibleconsultancy.com

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